stylized image of Constellation Painting's company logo Constellation Painting: Information for Customers

Information for Customers

This document contains information of interest to customers and potential customers of Constellation Painting. Specifically, it provides information around the painting process and sets out the terms and conditions under which work takes place. The document also describes the limited warranty which is provided to customers.

This document is provided to all customers at the time of estimate.

General Information

Colours

Customers are generally not limited to a particular paint dealer for their colour choices. Almost any existing sample or paint colour from any paint store can be matched.

Some products are not available in all colours.

Please be aware that it is not uncommon for very dark or very vibrant colours to exhibit poor washing and marking characteristics.

Furniture Moving

Constellation Painting will attempt to move your furniture if you do not do it yourself. However, some pieces are immobile or impractical to move. In that event an arrangement will be made with the customer regarding the piece.

Also, please note that although we do everything possible to assure that your possessions are kept safe during painting, we can not and do not take responsibility for damage to your possessions if we have to move them in order to paint.

Days of Work

Monday through Saturday are usual days of work. Arrangements may be made to work Sundays. Start times for interior and exterior work are by arrangement with property owner but are normally between 8 a.m. and 6 p.m.

Exterior Work and Other Work In Warm Parts of the Year

Due to the unpredictability of weather, it is not always possible to execute work during scheduled times. In those cases we accept no responsibility for cost or inconvenience incurred by the customer.

Terms and Conditions

By engaging Constellation Painting, the customer agrees to be bound by the following terms and conditions:
  1. The customer is completely and ultimately responsible for and will pre-authorize the choice of type, colour, and sheen for all paint or paint-like materials. In a case where the type, colour, or sheen of a material is subsequently deemed unacceptable by the customer, the customer agrees to compensate the company for all additional materials and labour beyond the quoted amounts which are required to bring satisfaction to the customer.
  2. Accounts become payable immediately after completion of services.
  3. Any claim regarding an invoice must be made in writing within fourteen (14) days of receipt of invoice.
  4. Interest will be charged at a rate of 1.5% per month (19.56% per annum) on overdue accounts. Accounts become overdue 30 days after receipt of invoice.

Limited Warranty

Constellation Painting warrants all surfaces (except for the specific exclusions listed below) against defects in application which cause premature failure of the product for a period of three (3) years from the original date of work completion.

Damage to surfaces not caused by Constellation Painting is the responsibility of the customer and is not covered under this warranty.

The performance of coatings may be warranted by their manufacturers but are not warranted by Constellation Painting.

Specific Exclusions from Limited Warranty

The following are excluded from the limited warranty:
  1. Damage not caused by Constellation Painting
  2. Work for which the customer provided the product or materials
  3. Exterior surfaces and areas which allow moisture to collect (e.g., decks, stairs, porches, rails, window sills, fences)
  4. Interior surfaces upon which moisture routinely collects (e.g. bathroom ceilings)
  5. Surfaces which fail due to moisture or violent abuse
  6. Galvanized metal surfaces
  7. Refinishing of factory finished surfaces
  8. Surfaces exposed to foot or wheel traffic
  9. Work for which Constellation Painting has not been fully paid
  10. Any additional exclusions from warranty enumerated on both the estimate and invoice

Contact Information

Feel free to contact us:

Constellation Painting
69 Kendall Pl SW
Calgary, AB  T2V 2J8

ph: (403) 710-1294

email:
info@constellationpainting.ca

© 2002-2008 Constellation Painting


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